Cash On Delivery Available in Thailand

General Policies

Return Policy:

We guarantee that all our products will leave our facility in peak condition. If you are unsatisfied with your products we will gladly issue a store credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 30 days of delivery. Kingdom of Tea is not responsible for the return shipment costs for returns based on personal preference or non-quality related issues. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods line gift cards and items on sales are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to out manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kingfomoftea@gmail.com 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Processing Times:

Orders are processed in the order they are received and usually take 3-5 business days to produce before they ship (this does not include weekends, holidays, or otherwise specified days of closure).  Shipments originate in United state and china, and transit times vary depending on the where packages are being delivered to.  
Total time processing to USA is between 3-21 business days. 
Total time processing to the rest of the world is between 7-25 business days. 

 

Holiday Processing Times:

During the holiday season, orders can take longer to process prior to shipping. Orders are processed in the order they are received. Please be patient.